Refunds and returns

REFUNDS AND RETURNS POLICY FOR DUALCHAMBERS.COM

Requesting a return

If you are not satisfied with your purchase you may request a return within 30 days of delivery, subject to the terms below.

Eligibility for returns

To qualify for a return:

• The request must be submitted within 30 calendar days of the delivery date.
• Pens must be unopened, unused and in their original carton.
• Pens must be returned in a stable condition, stored as printed on the carton.
• Customers are responsible for return shipping costs unless the return is the result of an error on our part.

Non-returnable items

For quality control and safety reasons we cannot accept the return of:

• Opened pens
• Used pens
• Pens with a damaged or altered carton or a removed lot label
• Clearance, promotional or final sale items

Damaged, missing or incorrect orders

If your order arrives damaged, contains the wrong item or is missing a pen, contact us within 30 days of delivery at support@dualchambers.com. We will investigate promptly and work with you toward a replacement, store credit or refund where appropriate.

Refund process

Once a returned item is received and inspected we will notify you of the approval status of your refund. An approved refund is issued to the original payment method within 3 to 7 business days, or as store credit or a replacement. The time it takes to appear on your statement depends on your financial institution.

Order cancellations

An order may be cancelled before it ships by contacting support@dualchambers.com. Once an order has shipped it can no longer be cancelled and must follow the return process set out above.

Contact us

support@dualchambers.com
(888) 712-4689, Monday to Friday, 8:30 AM to 6:30 PM ET